PRIVACY POLICY - trainerpro-fitness
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PRIVACY POLICY

Last Updated: August 12, 2026

Trainer Pro Inc. respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how Trainer Pro Inc. collects, uses, discloses, stores and protects personal information when you visit our website, submit a form, contact us, request a free personal training session, purchase personal training services, participate in a training program or otherwise interact with Trainer Pro.

1. ABOUT TRAINER PRO

Trainer Pro Inc., referred to in this Privacy Policy as “Trainer Pro,” “we,” “us” or “our,” is a Canadian company with its head office located at:

Trainer Pro Inc.

290 Caldari Rd

Concord, Ontario L4K 4J4

Canada

Trainer Pro provides and coordinates personal training services through qualified independent personal trainers.

Trainer Pro operates in and continues to expand across major metropolitan markets throughout Canada and the United States.

Our service areas may include major cities and surrounding communities throughout Canada and the United States, including New York City, Brooklyn, Manhattan, Jersey City, New Jersey and other markets where Trainer Pro services are available.

Trainer Pro is not limited exclusively to locations specifically identified in this Privacy Policy or elsewhere on our website.

Service availability depends on the client’s location, trainer availability, scheduling requirements and the services requested.

Our Canadian head office supports and manages administrative operations, customer service, trainer coordination, scheduling, billing, technology, advertising and other business functions for the markets we serve.

Our website is:

https://trainerpro-fitness.com

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

  1. Our website at https://trainerpro-fitness.com
  2. Landing pages, contact forms and booking forms operated under our domain
  3. Telephone calls and voicemail messages
  4. Text messages
  5. Email communications
  6. Personal training inquiries and consultations
  7. Free personal training sessions
  8. Paid personal training services
  9. Customer relationship management systems
  10. Scheduling and attendance platforms
  11. Payment and billing platforms
  12. Advertising, analytics and conversion tracking technologies connected to our website
  13. Communications with personal trainers, employees, contractors and service providers acting on our behalf

This Privacy Policy does not apply to independently operated websites, applications, platforms or services that maintain their own privacy policies.

Purchases, fixed payment plans, payment schedules, session cancellations, refunds, package terms and the Trainer Pro 30 Day Money Back Guarantee are governed by our Terms and Conditions and the applicable client agreement.

This Privacy Policy does not modify those commercial terms.

3. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with Trainer Pro.

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  1. First and last name
  2. Email address
  3. Telephone number
  4. Home address or preferred training address
  5. City, state, province, postal code or ZIP code
  6. Preferred training location
  7. Preferred training days and times
  8. Preferred trainer gender or other trainer preferences
  9. Fitness goals and training interests
  10. Age
  11. Height and weight
  12. General fitness and activity level
  13. Training history
  14. Exercise preferences
  15. Mobility concerns
  16. Physical limitations
  17. Past injuries or areas of discomfort that you choose to disclose
  18. Information about available training space and equipment
  19. Scheduling and availability information
  20. Nutrition goals or dietary preferences that you choose to provide
  21. Questions, complaints and customer service requests
  22. Information submitted through forms, telephone calls, emails or text messages
  23. Reviews, feedback, survey responses, photographs, videos or testimonials that you choose to provide
  24. Training package and transaction information
  25. Attendance records
  26. Completed session information
  27. Cancelled session information
  28. Remaining session information
  29. Late cancellation information

Please provide only information reasonably relevant to your personal training inquiry or services.

Trainer Pro provides fitness and personal training services.

Trainer Pro does not provide medical diagnosis, medical treatment, emergency medical services, physical therapy or professional medical advice unless a particular professional is separately licensed and expressly providing those services within the scope of that license.

Do not use our website forms, email or text messaging services to submit emergency medical information or complete medical records.

Payment Information

Trainer Pro may offer fixed payment plans consisting of a predetermined number of scheduled payments for a purchased personal training package.

Payment information may be processed through third party payment processors, customer management platforms or scheduling providers.

These providers may collect information such as:

  1. Payment card information
  2. Billing address
  3. Transaction amount
  4. Payment date
  5. Agreed payment schedule
  6. Number of scheduled payments
  7. Payment authorization
  8. Payment status
  9. Information used to prevent fraudulent transactions

Trainer Pro may receive transaction confirmations, payment status information, billing records, card type and limited payment card information such as the final four digits.

Trainer Pro does not intentionally store complete payment card numbers directly through the public website.

Requesting or completing a free personal training session does not automatically enroll you in a paid training package or payment plan.

A paid package and its applicable payment arrangement must be separately authorized.

Calls, Texts and Emails

When you communicate with Trainer Pro, we may collect:

  1. Your telephone number or email address
  2. The date and time of the communication
  3. The content of text messages and emails
  4. Voicemail messages
  5. Call duration
  6. Call disposition and internal notes
  7. Customer service records
  8. Scheduling requests
  9. Communication preferences
  10. Records showing when consent was provided or withdrawn

Where permitted by law and after providing any required notice, telephone calls may be recorded or transcribed for purposes including quality assurance, staff training, customer service, recordkeeping, fraud prevention, agreement verification, payment authorization verification and dispute resolution.

Information Collected Automatically

When you visit our website, Trainer Pro and its service providers may automatically collect information such as:

  1. Internet Protocol address
  2. Browser type and version
  3. Device type
  4. Operating system
  5. Approximate location based on Internet Protocol address
  6. Referring website, landing page or advertisement
  7. Pages viewed
  8. Buttons and links clicked
  9. Date and time of the visit
  10. Time spent on pages
  11. Cookie and advertising identifiers
  12. Form interaction and submission activity
  13. Telephone call activity attributed to advertising
  14. Website performance information
  15. Error and diagnostic information
  16. Advertising campaign and conversion information

4. HOW WE USE PERSONAL INFORMATION

Trainer Pro may use personal information to:

  1. Respond to personal training inquiries
  2. Contact prospective clients
  3. Confirm whether Trainer Pro services are available in a particular location
  4. Understand a client’s goals, preferences, schedule and fitness level
  5. Match clients with appropriate qualified personal trainers
  6. Arrange free personal training sessions
  7. Schedule consultations and personal training sessions
  8. Provide and personalize personal training services
  9. Create and manage customer profiles and accounts
  10. Develop personalized fitness programs
  11. Prepare general nutrition guidance or meal planning services where included in a client’s package
  12. Track completed, cancelled, remaining and late cancelled sessions
  13. Administer personal training packages
  14. Administer fixed payment plans
  15. Process authorized scheduled payments
  16. Send appointment reminders and scheduling updates
  17. Communicate regarding services, accounts, payments and billing
  18. Provide customer support
  19. Respond to complaints, cancellation requests, refund requests, payment disputes or chargebacks
  20. Verify agreements, purchases and payment authorizations
  21. Send promotional communications where permitted by law and consistent with your communication preferences
  22. Measure website and advertising performance
  23. Attribute inquiries, telephone calls and form submissions to advertising campaigns
  24. Improve our website, services, communications and customer experience
  25. Conduct internal reporting and business analysis
  26. Prevent fraud, misuse, unauthorized access and security incidents
  27. Enforce agreements, policies and legal rights
  28. Maintain accounting, insurance, contractual and business records
  29. Comply with applicable laws, regulations, court orders and legal obligations

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

5. WEBSITE FORMS

When you submit a form through our website, you may be asked to provide information such as your name, telephone number, email address, ZIP code, fitness goals, preferred schedule and training preferences.

We may use this information to:

  1. Respond to your inquiry
  2. Contact you regarding personal training services
  3. Confirm service availability
  4. Discuss your fitness goals and scheduling preferences
  5. Arrange a telephone consultation or free personal training session
  6. Match you with a suitable qualified personal trainer
  7. Follow up regarding your request
  8. Maintain records of your inquiry and our response

Submitting a website form does not require you to purchase personal training services.

Submitting a request for a free session does not authorize Trainer Pro to charge you for a paid personal training package.

6. FORM CONSENT AND COMMUNICATIONS

Our website forms may display the following or substantially similar consent language:

By clicking “BOOK MY FREE SESSION,” I agree that Trainer Pro Inc. may call, text or email me about personal training services, including through automated technology. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. View our Privacy Policy and Terms and Conditions.

When you submit a form and agree to the disclosure presented with that form, Trainer Pro may contact you through:

  1. Telephone calls
  2. Text messages
  3. Email
  4. Automated technology where disclosed and permitted
  5. Prerecorded messages where specifically disclosed and permitted

Consent to receive marketing calls, text messages or emails is not required as a condition of purchasing Trainer Pro services.

Message frequency may vary depending on your inquiry, scheduling needs, service status and communication preferences.

Message and data rates may apply.

You may withdraw marketing consent or modify communication preferences as described in this Privacy Policy.

7. CONSENT RECORDS

Trainer Pro may maintain records showing how and when consent was provided, modified or withdrawn.

These records may include:

  1. Date and time of a form submission
  2. Website page or form used
  3. Consent wording presented at the time
  4. Telephone number or email address submitted
  5. Internet Protocol address associated with the submission
  6. Source, landing page or advertising campaign connected to the submission
  7. Records of subsequent communications
  8. Requests to unsubscribe, stop communications or withdraw consent

Trainer Pro may use these records to administer communication preferences, verify consent, respond to complaints, prevent fraud, resolve disputes and demonstrate compliance with applicable requirements.

8. TELEPHONE, TEXT AND EMAIL COMMUNICATIONS

Trainer Pro may contact you regarding your inquiry, appointments, training services, account, fixed payment schedule or other matters relating to your relationship with Trainer Pro.

Communications may include:

  1. Responses to inquiries
  2. Trainer matching updates
  3. Scheduling requests
  4. Appointment confirmations
  5. Appointment reminders
  6. Payment reminders
  7. Service updates
  8. Customer support communications
  9. Promotional communications where permitted

Text Message Preferences

You may opt out of promotional text messages by replying:

STOP

You may request assistance by replying:

HELP

Following an opt out request, Trainer Pro may send one final confirmation message stating that the request has been processed.

You may continue receiving communications reasonably necessary to administer an active appointment, training package, transaction, scheduled payment, safety matter or customer service request where permitted by law.

Email Preferences

You may unsubscribe from promotional emails by:

  1. Using an unsubscribe link contained in the email
  2. Replying with an unsubscribe request
  3. Contacting Trainer Pro using the information at the end of this Privacy Policy

Unsubscribing from promotional emails will not prevent communications relating to active services, appointments, payments, agreements, security matters or customer service requests where permitted.

Telephone Preferences

You may ask Trainer Pro to stop promotional telephone calls by informing the representative who contacts you or contacting Trainer Pro directly.

Withdrawing marketing consent does not prevent communications reasonably necessary to respond to an active inquiry, provide requested services, manage an account, administer authorized payments or address a customer service matter.

9. COOKIES AND SIMILAR TECHNOLOGIES

Trainer Pro and its service providers may use cookies, pixels, tags, scripts, local storage and similar technologies.

These technologies may be used to:

  1. Operate the website
  2. Maintain website security
  3. Remember visitor preferences
  4. Understand how visitors use the website
  5. Measure form submissions and telephone calls
  6. Track advertising conversions
  7. Evaluate advertising campaign performance
  8. Diagnose technical problems
  9. Improve website speed and functionality
  10. Deliver or measure advertising
  11. Prevent fraud and misuse

Our website may use services including Google Analytics, Google Tag Manager, Google Ads, call tracking platforms, form processing providers, customer relationship management systems and website hosting or security providers.

These providers may process online identifiers, device information, Internet Protocol addresses, browsing activity, advertisement interaction information and conversion activity according to their applicable privacy practices.

You may control cookies through your browser settings and through any cookie preference tool made available on our website.

Disabling certain cookies may affect website functionality.

Where applicable law requires consent before nonessential cookies or similar technologies are used, Trainer Pro will request appropriate consent.

10. ADVERTISING AND ANALYTICS

Trainer Pro may use website activity information and other permitted information to:

  1. Measure advertising performance
  2. Understand which advertisements generate inquiries
  3. Attribute form submissions or telephone calls to advertising campaigns
  4. Create advertising audiences where permitted
  5. Exclude existing clients or recent leads from certain advertising campaigns
  6. Display or measure advertising that may be relevant to website visitors
  7. Improve landing page relevance and website performance

Trainer Pro does not sell personal information in exchange for money.

Trainer Pro may disclose limited online identifiers, device information and website interaction information to advertising and analytics providers.

Under certain United States state privacy laws, some advertising activities may be legally defined as selling, sharing or targeted advertising even when no money is exchanged.

Where applicable, individuals may request to opt out of eligible targeted advertising, selling or sharing activities by using available privacy or cookie controls or by contacting Trainer Pro.

Trainer Pro does not knowingly use detailed information regarding injuries, physical limitations or mobility concerns for unrelated targeted advertising.

11. HOW WE DISCLOSE PERSONAL INFORMATION

Trainer Pro may disclose personal information to the following categories of recipients.

Personal Trainers

Trainer Pro may provide relevant client information to a qualified independent personal trainer who is being considered for or assigned to work with the client.

Such information may include:

  1. Name
  2. Contact information
  3. General location
  4. Training address
  5. Schedule and availability
  6. Fitness goals
  7. Trainer preferences
  8. General fitness level
  9. Exercise preferences
  10. Relevant physical limitations or mobility concerns voluntarily disclosed by the client
  11. Other information reasonably necessary to plan and provide personal training sessions

Personal trainers providing services through Trainer Pro generally operate as independent contractors or independent service providers.

Trainer Pro requires trainers participating in its onboarding process to provide evidence of required personal training certification and professional liability insurance.

Trainer Pro may also require additional credentials, documentation or screening.

Personal trainers receive only information reasonably necessary to perform authorized services or communicate with the applicable client.

Business and Technology Providers

Trainer Pro may use service providers that support:

  1. Website hosting
  2. Website security
  3. Customer relationship management
  4. Form processing
  5. Scheduling and attendance tracking
  6. Telephone, email and text communications
  7. Call recording or transcription
  8. Payment processing
  9. Accounting and billing
  10. Analytics and advertising
  11. Cloud storage
  12. Fraud prevention
  13. Customer support
  14. Legal, insurance and professional services

These service providers may process personal information for authorized business purposes subject to applicable contractual obligations and law.

Legal and Safety Disclosures

Trainer Pro may disclose personal information where reasonably necessary to:

  1. Comply with applicable law
  2. Respond to a court order, subpoena, warrant or lawful government request
  3. Protect the rights, property or safety of Trainer Pro, our clients, trainers, service providers or other persons
  4. Investigate suspected fraud, abuse or unlawful activity
  5. Respond to a security incident
  6. Establish, exercise or defend a legal claim
  7. Enforce a contract, policy or authorized payment obligation
  8. Respond to an emergency involving health or safety where disclosure is permitted by law

Business Transactions

Personal information may be disclosed or transferred in connection with:

  1. A merger
  2. An acquisition
  3. A financing transaction
  4. A corporate restructuring
  5. A sale of assets
  6. A bankruptcy or insolvency process
  7. A similar business transaction

Where legally required, Trainer Pro will provide appropriate notice before personal information becomes subject to materially different privacy practices.

With Your Direction or Consent

Trainer Pro may disclose personal information for another purpose when you direct us to do so or provide appropriate consent.

12. CROSS BORDER PROCESSING

Trainer Pro is headquartered in Canada and provides services to clients in Canada and the United States.

Personal information may be accessed, stored or processed in:

  1. Canada
  2. The United States
  3. Other countries where Trainer Pro technology providers or service providers operate

Privacy and data protection laws in those jurisdictions may differ from the laws where you live.

Personal information processed in another jurisdiction may be accessible to courts, law enforcement agencies, regulatory authorities, national security authorities or other government bodies in accordance with the laws of that jurisdiction.

Trainer Pro remains responsible for personal information under its control and uses reasonable organizational, contractual and technical measures when working with service providers.

13. DATA RETENTION

Trainer Pro retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise required or permitted by law.

Retention periods may depend on:

  1. The type and sensitivity of information
  2. The purpose for which information was collected
  3. Whether an individual becomes a Trainer Pro client
  4. The duration of the client relationship
  5. Contractual requirements
  6. Payment and transaction record requirements
  7. Accounting and tax obligations
  8. Insurance requirements
  9. Fraud prevention requirements
  10. Actual or potential disputes
  11. Applicable limitation periods
  12. Legal and regulatory requirements

When information is no longer reasonably required, Trainer Pro may delete, anonymize or securely dispose of it.

14. INFORMATION SECURITY

Trainer Pro uses reasonable administrative, organizational and technical safeguards designed to protect personal information against:

  1. Unauthorized access
  2. Unauthorized use
  3. Unauthorized disclosure
  4. Loss
  5. Theft
  6. Alteration
  7. Destruction

Safeguards may include access restrictions, password controls, secure technology providers, encryption where appropriate, staff and contractor access controls, security monitoring, account authentication procedures and data backup measures.

No method of Internet transmission, electronic storage or security protection can guarantee absolute security.

15. YOUR PRIVACY RIGHTS

Depending on where you live and which privacy laws apply to Trainer Pro, you may have rights including the ability to:

  1. Ask whether Trainer Pro holds personal information about you
  2. Request access to eligible personal information
  3. Request correction of inaccurate information
  4. Request deletion of eligible information
  5. Withdraw consent where processing depends on consent
  6. Object to or restrict certain eligible uses of information
  7. Opt out of promotional communications
  8. Opt out of certain eligible targeted advertising activities
  9. Request information regarding categories of personal information collected, used or disclosed
  10. Request a portable copy of eligible information
  11. Appeal certain decisions regarding a privacy request where applicable
  12. Exercise applicable privacy rights without unlawful discrimination

Privacy rights are subject to applicable exceptions, identity verification requirements, contractual recordkeeping obligations and other legal limitations.

To submit a privacy request, contact Trainer Pro using either of the following:

Email: admin@trainerpro-fitness.com

Telephone: 1 877 477 8767

Please include:

  1. Your name
  2. Your contact information
  3. The nature of your request
  4. The state, province or country where you live

Trainer Pro may request additional information reasonably necessary to verify identity and prevent unauthorized disclosure of personal information.

An authorized agent may submit a request where permitted by applicable law.

Trainer Pro may require appropriate evidence of the agent’s authority and verification of the individual’s identity.

Where applicable law requires additional methods for submitting privacy requests, Trainer Pro will make those methods available.

16. CANADIAN PRIVACY RIGHTS

Trainer Pro is a Canadian company and handles personal information in accordance with applicable Canadian privacy requirements.

Canadian residents may have rights relating to access, correction and withdrawal of consent, subject to applicable law, contractual requirements, reasonable notice and permitted exceptions.

Trainer Pro is accountable for personal information under its control.

Privacy questions, requests and complaints may be directed to Trainer Pro using the contact information provided at the end of this Privacy Policy.

17. UNITED STATES PRIVACY RIGHTS

Residents of certain United States states may have additional privacy rights under applicable state privacy laws.

The availability and scope of these rights may depend on factors including:

  1. The individual’s state of residence
  2. The nature of the information involved
  3. The individual’s relationship with Trainer Pro
  4. Whether the applicable state privacy law applies to Trainer Pro

Where legally required, Trainer Pro will process valid requests relating to:

  1. Access to eligible personal information
  2. Correction of eligible personal information
  3. Deletion of eligible personal information
  4. Obtaining a copy of eligible personal information
  5. Opting out of eligible targeted advertising activities
  6. Opting out of activities legally defined as selling or sharing personal information
  7. Limiting certain uses or disclosures of sensitive personal information where applicable
  8. Appealing certain privacy request decisions where applicable

Trainer Pro will not unlawfully discriminate against an individual for exercising an applicable privacy right.

Nothing in these Terms or in any client agreement requires an individual to waive privacy rights that applicable law does not permit to be waived.

18. CHILDREN AND MINORS

Our website is not directed toward children under 13.

Trainer Pro does not knowingly collect personal information online from children under 13 without legally required authorization from a parent or legal guardian.

A parent or guardian who believes a child has submitted personal information to Trainer Pro may contact us to request appropriate action.

Personal training services for minors require the involvement and authorization of a parent or legal guardian as applicable.

19. THIRD PARTY WEBSITES AND SERVICES

Our website may contain links to independently operated websites, review platforms, maps, social media services, payment processors, scheduling platforms and other online services.

Trainer Pro does not control the privacy or security practices of independently operated third parties.

Information provided directly to another company is governed by that company’s applicable privacy policy and terms.

We encourage individuals to review the privacy practices of third party services before submitting personal information directly to those providers.

20. CHANGES TO THIS PRIVACY POLICY

Trainer Pro may update this Privacy Policy as our services, technology, business practices, service locations or legal obligations change.

The revised Privacy Policy will be published on this page with an updated date.

Where required by applicable law, material changes may also be communicated through our website, email or another appropriate method.

Material changes will apply prospectively unless applicable law requires otherwise.

21. RELATIONSHIP TO OUR TERMS AND CONDITIONS

This Privacy Policy explains how Trainer Pro collects, uses, stores, discloses and protects personal information.

Trainer Pro’s Terms and Conditions govern commercial matters including:

  1. Personal training packages
  2. Fixed payment plans
  3. Scheduled payments
  4. The 30 Day Money Back Guarantee
  5. Session cancellations
  6. Session availability
  7. Liability
  8. Dispute resolution
  9. Arbitration where applicable
  10. Other terms governing Trainer Pro services

The Privacy Policy and Terms and Conditions should be read together.

If a provision relates specifically to the collection, use, disclosure or protection of personal information, this Privacy Policy applies subject to applicable law.

If a provision concerns package pricing, payments, refunds, cancellations, training services or other commercial terms, the Terms and Conditions apply subject to applicable law.

22. CONTACT TRAINER PRO

Questions, requests or complaints concerning this Privacy Policy or Trainer Pro’s handling of personal information may be directed to:

Trainer Pro Inc.

Privacy Officer

290 Caldari Rd

Concord, Ontario L4K 4J4

Canada

Telephone: 1 877 477 8767

Email: admin@trainerpro-fitness.com

Website: https://trainerpro-fitness.com